Why is Sears so successful in Mexico despite its failure in the US?

Why is Sears so successful in Mexico despite its failure in the US?

Why, if they have the same name, has the network declared bankruptcy in the United States, while in Mexico it’s experiencing one of its best moments?

Sears , the iconic chain that once led the United States’ shopping mall market, filed for bankruptcy in 2018. By November 2021, it had closed its last store in its home state of Illinois, surrendering to the rise of e-commerce.In contrast, in Mexico, it seems to be quite the opposite. Almost five years ago, Sears began remodeling its old stores in the country and opened several stores in different parts of the country. What’s the secret?Despite having the same name, Sears Holdings was considered an institution, and after 132 years in the market, it declared bankruptcy. Sears de México, on the other hand, continues to be the darling of many Mexicans, thanks to Carlos Slim.Sears was founded in 1886 and is considered one of the first American brands to create large retail stores. At one time, it was even nicknamed the “American Dream” company , as it transformed from a small business into a giant.

After 61 years in the market, the chain opened its first store in Mexico in 1947. At that time, it was a subsidiary of Sears Roebuck , as the consortium was then called.

It wasn’t until 1997, five decades later, that the Mexican magnate’s Grupo Carso bought 85% of Sears’ shares in Mexico . The business began to prosper even more than in the United States, and by 2012, Slim had acquired more than 99% of the shares, according to the company’s annual report.

In this sense, Sears Mexico is no longer affiliated with Sears Holding, so the operations are independent and autonomous. The same name is used because the company has the right until 2026.

E-commerce, an enemy of the US but an ally of Mexico

The main reason Sears Holding couldn’t sustain itself was e-commerce, as its rapid growth made it impossible for the company to understand and serve customers on new platforms.

Although there has also been an increase in online commerce, purchases, and users in Mexico, internet coverage still does not reach the entire population, and since the pandemic, companies have accelerated their online coverage processes.

Added to this is the experience of Carlos Slim and his family. According to one of his sons and head of Grupo Sanborns , Patrick Slim Domit , e-commerce is one of the corporation’s priorities for the coming years.

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