Scott Claeys

Sears: A Case Study in Business Failure

Originally published at Sears: A Case Study in Business Failure | Columbia Business School For years, Mark Cohen ’71 warned that Sears was doomed. An insider-turned-critic, Cohen once served as chief marketing officer and president of softlines for Sears and as chairman and CEO of Sears Canada from 2001 to 2004. But he became a…

Sears: A Case Study in Business Failure

1966 Sears Excellence Award

Recently, the presentation of a Sears Symbol of Excellence was made to your division. At that time, it was physically impossible to have everyone present who was responsible for attaining this award. Today, speaking for Jim Reeves, the national senior buyer of combination and wringer washers, and for myself, I would like to take advantage…

1966 Sears Excellence Award

The Employee-Customer-Profit Chain at Sears

It is no longer news that over the past five years, Sears, Roebuck and Company has radically changed the way it does business and dramatically improved its financial results. Much has been written about the Sears turnaround, detailing the company’s strategic shifts and its transition from big losses to big profits. But the Sears transformation…

The Employee-Customer-Profit Chain at Sears